Process automation, built and run for you
That's why work waits when somebody's out, why the same question gets asked three times, and why nobody can tell you what is true right now without going to ask.
Most of that shouldn't need a person at all. We write down how the work should actually move, then hand those parts to AI.
Fifteen minutes. If there's nothing here worth paying for, we'll say so.
Two ways in
The same problem shows up at every size: work that waits on a person. The fix doesn't.
Every new piece of work is another thing routed through you, so the only way to take on more is to add more people.
Most of what's eating your week is one of about fifteen jobs we've already worked out: we fix how the work should move, then automate it. The hard thinking is done, so they drop in fast. If you don't know which one to start with, that's what the assessment is for.
A business that needs you isn't an asset. It's a job.
Five tools, dozens of spreadsheets, and the real answer living in whoever happens to be in the room. Nobody can tell you what is true right now without going and asking.
We map how the work actually moves, fix what's slowing it down, then automate the parts that shouldn't need a person. The answers stop living in people's heads.
Decisions made on the record, not on memory.
Why Makasa
Thirty years of business process work came first. The AI came later, when the tools got good enough to be worth using. That order matters more than it sounds: it's the difference between someone who knows what a workflow should look like and someone who knows what a tool can do.
It fails at scale, and without anyone noticing until it matters. Half the value of an assessment is finding the steps that should be deleted rather than sped up.
Fifteen years in IT asset management: automation only worked on clean process and data.
Every business has an official process and a real one, and the real one lives in someone's head. You can only find it by asking. That's why the assessment is a conversation and not a form.
Found out by asking, over three years of process work inside a global investment manager.
Every conclusion the system reaches can be traced to the fact and the rule that produced it. Not a black box that's usually right, which is impossible to defend on the day it's wrong.
Drilled in on a telecom merger, where every keep-or-cut carried a business case.
Most people in this market hand you something and leave. We stay, and keep it working as your business changes, because otherwise you find out it stopped at the worst possible moment.
Co-founded a data inference and analytics startup, built the platform, and sold it to an enterprise IT software company. A dozen industries is why we can walk into a business we've never seen and find where the time is going. More about that here if you want it.
What we've built
Our current work is an agentic document and permitting build for a site design and engineering practice: producing base site plans from surveys and related inputs, then managing the submittal and review cycle that follows. Agentic meaning the system decides what happens next inside rules you set, rather than following a fixed script.
Separately, for other businesses: filing that reads what arrives and puts it where it belongs, and a watcher that gets deadlines onto the calendar before they matter. One inbox of two thousand unread became manageable without anyone sorting it.
What changes
The guarantee is written in hours because hours are measurable. It's the floor, not the ceiling.
What you needed to know was already recorded when it happened. Finding it out stops costing somebody else their afternoon, and stops depending on who's in today.
The notice nobody saw, the quote nobody sent, the follow-up that never happened. Each one costs more than the hour it would have taken.
Invoices chased on a schedule instead of whenever you remember. That isn't new revenue, it's revenue you were owed and weren't collecting.
A quote that goes out the same day closes far more often than the same quote sent Thursday night. You never see the ones you lose this way.
More clients, more jobs, more units, without the next salary.
Our guarantee
If a paid assessment doesn't give you something worth acting on, we return the fee in full. No process, no negotiation.
A short conversation about how your business actually runs. You'll leave knowing whether there's enough here to be worth paying for — and which way in makes sense: a full assessment, or going straight at a problem you can already name.